Refund policy

We kindly advise you to review our refund policy thoroughly prior to making any purchase

Once purchased, products cannot be returned or exchanged as they are Cleansed, Energized, and Reprogrammed by Dr. Megha Goel. Once worn, they become attuned to the wearer’s auric field and are unsuitable for use by others.

Once purchased, there is no refund on digital products like – Divine Printables (mobile wallpapers, Digital sheets, e-books, etc.).

Please Note: Bach Flower Remedies, E-Printables, Digital Downloads, Personalized Reports, and Consultation Services are excluded from all discounts, coupon codes, promotional offers, and sale pricing.

We do not accept returns, exchanges, or refunds for any breakages or damages reported after the order has been received.

"All claims for missing, incorrect, or damaged items must be supported by a complete unboxing video. Claims without valid video evidence will not be entertained under any circumstances."

Customers must provide proof of purchase or a receipt to process the replacement request.

Please note that replacement requests will only be processed under the following conditions:

  • 1. The delivered product differs from the one ordered.
  • 2. The product was damaged or lost during shipping.

For approved refunds based on the above conditions, the refund will be initiated within 7 working days after a quality check of the returned items. Once processed, the refunded amount will be credited to the customer’s DivineSoulss's wallet within 8-15 working days.

Payment gateway charges (if applicable) are non-refundable. These charges are directly levied by the payment gateway provider and cannot be reimbursed.

Steps to Initiate a Return:

To initiate a return, please email us at info@divinesoulss.com with the following details:

  • 1. Order ID
  • 2. Complete product details
  • 3. Proof of purchase (e.g., payment receipt or a screenshot of the order confirmation email)
  • 4. Unboxing video 
  • 5. Reason for the return or exchange
  • 6. Your preference for a refund or exchange

Please note that return requests made via WhatsApp, phone calls, SMS, or other communication methods will not be accepted.

Customers are responsible for returning the products with proper packaging at their own expense. We do not provide return pick-up services to avoid the risk of product loss during return transit.

Once the returned product(s) are received at the Divinesoulss office, an email confirmation will be sent to you. The returned product(s) will be inspected, and you will be notified of the approval or rejection of your refund request within 2–3 working days from the date of receipt.

Without a valid unboxing video, we regret that we cannot process any claims for missing or damaged items. If the video is provided, we will investigate the issue and arrange to send the missing or damaged product(s) to you.

Refund requests will be declined if the returned product(s) are found to be used, damaged, or missing any parts. The decision made by Divinesouls regarding the acceptance or rejection of your refund request will be final.

Refunds & Store Credit
  • We do not offer monetary refunds to bank accounts or cash.
  • If you choose not to exchange, a store credit will be issued after quality check.
  • Store credit is valid for 6 months from date of issue.
  • Store credit can be used on any product on our website.

Shipping, Incorrect Address & RTO Policy

At Divine Souls, we make every effort to ensure that your order is processed and delivered smoothly. Customers are requested to carefully verify their shipping details before completing their order.

1. Customer Responsibility for Address

The customer is responsible for providing a complete and accurate delivery address at the time of placing the order, including:

  • Full name
  • House/Flat/Building number
  • Street/Locality
  • City
  • State
  • PIN/ZIP code
  • Valid contact number
  • Landmark, where required for delivery

Divine Souls cannot be held responsible for delivery issues arising from an incomplete, incorrect, or inaccurate address provided by the customer.

2. Address Changes After Order Placement

Customers are requested to carefully check their shipping information before placing an order.

Once an order has been processed or dispatched, we may not be able to change or modify the delivery address.

3. RTO (Return to Origin)

If an order cannot be delivered because of an incomplete or incorrect address, recipient unavailability, refusal to accept the parcel, or other circumstances attributable to the customer, the courier may mark the shipment as RTO (Return to Origin).

An RTO status does not guarantee that the parcel will be physically returned to Divine Souls. Depending on the courier’s process, the shipment may be returned, delayed, or potentially marked as lost in transit.

4. Refunds for RTO / Incorrect or Incomplete Address

Orders that are returned, undelivered, or marked as RTO due to an incomplete, incorrect, or inaccurate address provided by the customer are not eligible for a refund of the order amount.

Where the order was correctly processed and dispatched to the address provided by the customer, Divine Souls cannot be held responsible for a delivery failure resulting from incomplete or incorrect shipping information.

An order being marked as RTO does not automatically qualify the customer for a refund.

5. Reshipping an RTO Order

If an RTO shipment is successfully received back by Divine Souls and the customer requests reshipping, the customer may be required to pay the applicable additional shipping charges before the order is dispatched again.

Reshipping will be subject to:

  • The parcel being successfully received back by Divine Souls
  • Availability of the product
  • Confirmation of a complete and correct delivery address
  • Payment of applicable reshipping charges

6. Shipment Marked as Lost by Courier

If the courier marks a shipment as lost and the parcel is not returned to Divine Souls, the matter will be handled in accordance with the courier’s investigation and applicable shipping process.

A shipment being marked as lost or RTO does not automatically result in a refund where the delivery issue arose due to an incomplete, incorrect, or inaccurate address provided by the customer.

7. Delivery Attempts

Customers are requested to remain available at the provided delivery address and respond to calls or messages from the courier when required.

If delivery cannot be completed after the courier’s delivery attempts due to circumstances attributable to the customer, the shipment may be returned to origin or otherwise handled according to the courier’s procedures.

8. No Automatic Refund for RTO

RTO, failed delivery, or non-receipt of a shipment does not by itself create an automatic right to a refund where the order was correctly processed and dispatched to the address provided by the customer.

Any applicable refund, replacement, reshipping, or other resolution will be determined based on the circumstances of the order and our applicable policies.

9. Applicable Law

Nothing in this policy is intended to limit or exclude any rights or remedies that a customer may have under applicable Indian laws and regulations.

Where applicable, any refund, replacement, or other resolution will be provided in accordance with the rights and obligations prescribed under applicable law.

10. Acceptance of Policy

By placing an order with Divine Souls, the customer confirms that the shipping information provided at checkout is complete and accurate and acknowledges the terms of this Shipping, Incorrect Address & RTO Policy.